Provisioning Advisor

  • Leeds
  • Salary of £18,000 + free broadband, phone & TV package, bonus
  • 37.5 hrs/week
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About the job

At Plusnet, we are proud to care which is why we are looking for the very best people to join us as Customer Provisioning Advisors. You will work in our busy contact centre speaking with our customers, and ensuring they receive a high level of service.

A Customer Provisioning Advisor is not your average call centre role, you will act as the voice of the customer ensuring they have the best possible experience when getting setup on our broadband service or helping them when moving house.

 

The benefits…

 

  • Free phone line & broadband, TV Packages including BT Sport
  • Free lunch in our newly renovated canteen
  • Generous holiday allowance, pension & shares schemes
  • Healthcare options, numerous discounts on everyday items such as mobile phone contracts, travel, gym memberships, cinema tickets and much more…

As a Provisioning Advisor you will...

  • Answer customer queries via inbound calls, resolving broadband order updates, delays and general enquiries
  • Work offline chasing customer orders or delays via email
  • Contact third party suppliers such as Openreach on behalf of our customers to arrange installations
  • Proactively update the customer to talk them through outcomes and solutions
  • Work 37.5hrs a week between Monday - Saturday, 09:00 - 21:00
  • Start on the 18th November

The shift we are recruiting for is as follows:

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Day Off 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 Day Off 09:00 - 17:30
Day Off 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 Day Off
Day Off 12:30 - 21:00 12:30 - 21:00 12:30 - 21:00 12:30 - 21:00 12:30 - 21:00 Day Off
Day Off 09:00 - 17:30 09:00 - 17:30 11:00 - 19:30 11:00 - 19:30 09:00 - 17:30 Day Off
Day Off 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 Day Off

To be able to succeed in this role, you must have the following skills and experience…

  • Enjoy communicating with customers in a simple and straight-talking way
  • Have great complaints handling skills
  • Be calm under pressure and enjoy using your own initiative to solve complex problems
  • Be comfortable using different computer systems

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