Work in one of the Projects & Business teams and it’s likely that you’ll play a key part in our business transformation and improvement programmes.
The teams include:
Business Improvement and Business Analysis - This team is responsible for optimising the customer experience through continual process improvement and larger transformation initiatives. The team is heavily involved in analysing, documenting and improving current processes. The team also acts as a central link between business owners and the Software Engineering teams.
Customer Insight and Management Information - The Customer Insight and Management Information team analyse customer behaviours, market conditions and our own business performance. The team provides actionable insights that help form and support Business strategies.
Programme Management Group - The Plusnet Programme Management Group manages key business projects, from inception through to launch. They manage departments across the whole business, delivering new products, new technologies, new systems, pricing and transformational changes.
“Our day-to-day activities vary massively! One day we can be doing advisor process reviews, design and deployment and the next we’ll be writing software requirements and conveying our vision to the team who’re building it.” - Plusnet Programme Manager. Find out more.
Delivering new products, new technologies, new systems, pricing and transformational changes