About the Customer Service Centre

About The Customer Service Centre

If you have a passion for delivering excellent customer service in a performance driven environment – welcome!

The Plusnet Customer Service Centre operates in Sheffield and Leeds and is responsible for delivering the award-winning customer service that Plusnet’s known for.

Our advisors don’t use scripts. We want you to work on your own initiative, have amazing conversations with our customers and use your skills to deal with requests as quickly and efficiently as possible.

The Plusnet Customer Service Centre is made up of a number of teams with people from a wide range of backgrounds. All of them share the common goal of delivering outstanding customer service.


Sales – work with customers to establish what products and services best suit them

Set up and Serve – whether it’s a new customer account that needs provisioning or an enquiry from an existing customer, our teams will provide exceptional support

Support and Fix – our technical support teams are trained to deal with every eventuality from router and email set up, to dealing with phone or broadband faults

Web Chat – provide help and guidance through the complete customer journey via the Plusnet Web Chat facility

Resource and Service Improvement – make sure that our advisors are always available for our customers. They do this through creating effective working patterns and forecasting recruitment requirements

Training – essential to the continued delivery of our award-winning customer service. The training team continually improve on design and delivery of high quality training to new and existing employees

Life in the Customer Service Centre

Life in The Customer Service Centre

At Plusnet we adopt a focused yet relaxed and fun attitude, making complicated matters about fixing line faults seem easy. It’s a truly fun place to work, with a relaxed dress code and fancy dress days on special occasions, whilst remaining focused on providing the best customer service, find out more.

Delivering the award-winning customer service that Plusnet is known for

Join us and make a difference

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