A word from our department...

Working at Plusnet has great variety and responsibility. Every day is varied and exciting and being able to investigate, improve and change the way we bill our customers makes working here a very rewarding role.

The Billing department is responsible for many areas including; investigating new cost saving and revenue generating opportunities, the overall billing platform and systems, call processing, broadband usage, account changes, customer billing and generating charges, submission of payment requests via Credit/Debit Card and Direct Debit, invoice generation, OFCOM GC11 and GC15, and customer account management (billing specific - refunds, discounts and credits).

As we’re responsible for a wide variety of processes, it makes for an ever changing, dynamic, and interesting environment to work in!

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