The Customer Service Centre

The Plusnet Customer Service Centre operates in Sheffield and Leeds and is responsible for delivering the award-winning customer service that Plusnet’s known for. The Plusnet Customer Service Centre is made up of a number of teams with people from a wide range of backgrounds. All of them share the common goal of delivering outstanding customer service.

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Software Engineering & IT Operations

Software Engineering & IT Operations underpin all of the products and services offered by Plusnet. The Software Engineering & IT Operations department is not only responsible for the day-to-day provision of Information Technology to the business and our customers, but are also central to the continued growth of the organisation.

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Commercial & Marketing

Commercial & Marketing is responsible for designing Plusnet's award winning product and service capabilities and launching these to market, for both our Residential and Business customers. It's a fast paced, creative environment allowing you to work with a high degree of autonomy.

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Billing

Billing Operations is responsible for revenue assurance, credit and debt management, billing admin, and billing operations. The department works to support the growth of the business and provide an excellent service to the customer.

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Human Resources

The Human Resources team recruits, retains, rewards and develops employees to support the company's business strategy. The team partners with all areas of the business to create a working environment based on our company values whilst maintaining pathways of career development across the organisation.

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Legal & Compliance

The Legal & Compliance team provide legal advice and support for all areas of Plusnet, ensuring the company complies with all of its regulatory objectives, data protection and consumer rights. In addition the team implements policy and processes across the business.

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Projects & Business

The Projects & Business teams support backroom operations including; Service Delivery, Project Management, Customer Insight, Management Information and Business Improvement. The teams are responsible for managing departments across the whole business, delivering new products, new technologies, new systems, pricing and transformational changes.

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Finance

The Finance department have a large number of functions, but the main focus of the department is to drive revenue and profit growth in-line with Plusnet's strategy. The department achieves this through growing the business, driving value through cost transformation, partnering with the business and developing smarter financial systems and processes.

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