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Capacity Manager

Sheffield

Competitive

Capacity Management ensures that the capacity of the services provided by the Engineering and Operations unit meets the changing demands of Plusnet’s business in the most cost-effective and timely m...

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Lead Engineer

Sheffield

This role sits within one of Plusnet’s Software Domains and is leading the team responsible for developing and maintaining the applications that support BT Global Services or other project work as r...

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Collections Advisor

Sheffield

17,000+Free Broaband+Telephone+Television

This is an exciting opportunity play an integral role within the Billing Department, ensuring you consistently increase cash collection rates whilst keeping the customer first in every interaction. Yo...

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Digital Self Service Manager

Sheffield

About the Role As part of our mission to give our customers the Digital experiences they expect & deserve, we’re hiring for a Digital Self Service Manager to join our Digital Management Team,...

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Production Lead

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As a Production Lead, you’ll be reporting in to the Digital Design & Delivery Manager & a key part of the team responsible for delivering the Digital Experiences customers of one of the fast...

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Customer Solutions Advisor (Leeds)

Leeds

£18,500 starting salary with an OTE of £21,000 + free broadband, phone & TV package

At Plusnet, we relish responsibility and look to take ownership of customer queries from the first call  right through to resolution, meaning you have the opportunity to work without a script, and wi...

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Customer Solutions Advisor (Sheffield)

Sheffield

£18,500 starting salary with an OTE of £21,000 + free broadband, phone & TV package

At Plusnet, we relish responsibility and look to take ownership of customer queries from the first call  right through to resolution, meaning you have the opportunity to work without a script, and wi...

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HR Generalist

Sheffield

£Competitive + free broadband, phone & TV package, bonus

A HR Generalist supports Plusnet’s HR functions key objectives to deliver the business goals and people plans. The role will encompass but not be exclusive to areas of; HR Policy and Procedure exclu...

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Digital & Business Transformation Lead

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As a Transformation Specialist, you will help to define, develop and implement Digital & Business transformation projects to optimise the customer experience and drive operational efficiency using...

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Digital & Business Transformation Analyst

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As a Transformation Analyst, you will help to define, develop and implement Digital & Business transformation projects to optimise the customer experience and drive operational efficiency using te...

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Business Support Advisor (Sheffield)

Sheffield

£18,500 rising to £20,000 after 6 months+ free broadband, phone & TV package, bonus

This is a call centre with a difference - our Business Support Advisors use wireless headsets and love having proper conversations with customers (we don’t use scripts - they use their own initiativ...

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PMO Analyst

Sheffield

£Competitive + free broadband, phone & TV package, bonus

Plusnet’s Programme Management Group is responsible for end to end programme and project management across the Plusnet project portfolio, providing a consistent approach, control and clear accountab...

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Domain Manager (Software Delivery Manager)

Sheffield

The key purpose of this role is to lead a software development team, providing effective technical leadership of people, platforms, systems and processes, and associated service delivery within an all...

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People Performance Consultant

Sheffield

£Competitive + free broadband, phone & TV package, bonus

Plusnet’s HR team currently supports a busy growing business as we look to continue our expansion. The People Performance Consultant will support the business with Employee Relations queries from al...

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Lead Engineer

Sheffield

£Competitive + free broadband, phone & TV package, bonus

This role sits within Plusnet’s Software Engineering Strategic Release Domain and is leading the team responsible for delivery of software to all platforms. As a Lead Engineer you are responsible...

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Internal Communications Manager

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As Internal Communications Manager you will initiate, shape and deliver measurable communications plans to deliver effective tactical communications solutions – to meet the needs of different audien...

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Employee Engagement Manager

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As Employee Engagement Manager you will seek opportunities to shape and deliver a programme of employee focused initiatives that drive an uplift in engagement and subsequently, productivity. You will ...

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Credit Control & Debt Management Team Leader - 6 Month FTC (Leeds)

Leeds

£Competitive

This is an exciting opportunity to lead the world of Credit Control & Debt Management at Plusnet.  You will play an integral role within the Billing Department; managing and motivating a team of ...

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Credit Control Analyst (Leeds)

Leeds

£19,200 + bonus, free broadband, phone & TV package

This is an exciting opportunity to be a part of a growing team at Plusnet.  As a Credit Control Analyst, you will play an integral role within the Billing Department at the heart of our operation. ...

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HR Administrator

Sheffield

£Competitive + free broadband, phone & TV package, bonus

The HR Administrator will be responsible for supporting the day to day activity of administration of the HR Shared Services including the HR Inbox and inbound calls/contact from the business with dele...

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Debt Analyst - 3 Month FTC

Sheffield

£Competitive

This is an exciting opportunity to be a part of a growing team at Plusnet.  As a debt analyst you will play an integral role within the Billing Department and the relationship we have with our 3rd p...

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Customer Campaigns Executive

Sheffield

£Competitive + free broadband, phone & TV package, bonus

At Plusnet we value our existing customers and we have a fantastic opportunity to join the team aiming to deliver a great customer experience. The Customer Campaigns Executive will support the Custome...

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Customer Advocate Team Leader (Leeds)

Leeds

£23,000 - £26,000 + free broadband, phone & TV package, bonus

In this role you will ensure that a consistent and high quality customer service experience is delivered to Plusnet customers, through inspiring, coaching, leading and motivating a team of advisors. Y...

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Catering Assistant (9 Month FTC)

Sheffield

£Competitive

In this role you will provide a service with the help of the catering team to an off-site location, and assist the other team members in serving and topping up a salad bar area, help maintain a clean ...

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Sales Team Leader

Leeds

Starting salary of £23,000 + bonus, free broadband, phone & TV packages

Are you looking for a Team Leader role with a difference? Are you wanting to think creatively, challenge yourself and make the decisions that matter? If you answered yes then we would love to hear fro...

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PR & Social Media Executive

Sheffield

£Competitive + free broadband, phone & TV package, bonus

We are currently looking for a PR & Social Media Executive to join our fast paced & dynamic marketing team. The role will give the successful candidate the opportunity to be responsible for Pl...

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Credit Control Analyst

Sheffield

£19,200 + bonus, free broadband, phone & TV package

This is an exciting opportunity to be a part of a growing team at Plusnet.  As a Credit Control Analyst, you will play an integral role within the Billing Department at the heart of our operation. ...

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Customer Marketing Manager - Engagement (9 Month FTC)

Sheffield

£Competitive + free broadband, phone & TV package, bonus

This is an exciting opportunity to join our growing Commercial & Marketing team on a 9 month fixed term contract, working right at the heart of Plusnet. As Customer Marketing Manager you will be r...

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Service Manager

Sheffield

£Competitive + free broadband, phone & TV package, bonus

The Service Quality and Delivery team sit within IT Operations within and are responsible for IT Service Management within Plusnet. ITSM focuses on designing, delivering, managing and improving the w...

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Lead Business Analyst

Sheffield

£Competitive + free broadband, phone & TV package, bonus

The Business Analysis team plays a central role in all major projects within Plusnet, covering a diverse portfolio of initiatives such as launching new products and improving our customers online jour...

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Business Analyst

Sheffield

£Competitive + free broadband, phone & TV package, bonus

The Business Analysis team plays a central role in all major projects within Plusnet, covering a diverse portfolio of initiatives such as launching new products and improving our customers online jour...

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Weekend Catering Assistant

Leeds

£Competitive + free broadband, phone & TV package, bonus

This role is to prepare and serve a free catering provision for Plusnet members of staff. This will involve serving and preparing a basic breakfast service, fresh salad bar preparation, replenishing o...

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Service Team Leader (Sheffield)

Sheffield

£23,000 - £26,000 + free broadband, phone & TV package, bonus

Are you looking for a Team Leader role with a difference? Are you wanting to think creatively, challenge yourself and make the decisions that matter? If you answered yes then we would love to hear fro...

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Service Team Leader (Leeds)

Leeds

£23,000 - £26,000 + free broadband, phone & TV package, bonus

Are you looking for a Team Leader role with a difference? Are you wanting to think creatively, challenge yourself and make the decisions that matter? If you answered yes then we would love to hear fro...

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Provisioning Advisor (Sheffield)

Sheffield

£17,300 rising to £18,000 after 6 months service + free broadband, phone & TV package, bonus

Do you enjoy using your problem solving skills to provide excellent customer service? Could you liaise with multiple suppliers whilst keeping a customer updated on the situation? Do you want to hel...

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Business Manager - Customer Advocates, Complaints & Insight (Sheffield)

Sheffield

£Competitive + free broadband, phone & TV package, bonus

This is an exciting opportunity to play a critical part in bringing the Plusnet business vision to life, you are the voice of the customer, the people and as such have a significant influence over how...

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Brand Strategy Manager

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As Brand Strategy Manager you will have responsibility for all brand marketing strategy for Plusnet (Residential and Business). You will lead on developing positioning and messaging to be delivered in...

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Operational Trainer & Designer

Sheffield

£Competitive + free broadband, phone & TV package, bonus

We are looking for an experienced Trainer to join our training team. This is a fantastic opportunity for a proactive, enthusiastic and energetic individual to gain valuable experience. In this role...

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Reporting Analyst

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As a Reporting Analyst, you will be part of the team responsible for providing the business with reporting to track & support the Plusnet strategy. Your work will ensure that we are able to track ...

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Credit Control Analyst - 3 Month FTC

Sheffield

£Competitive

This is an exciting opportunity to be a part of a growing team at Plusnet.  As a Credit Control Analyst, you will play an integral role within the Billing Department at the heart of our operation. ...

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ITIL Event Manager

Sheffield

£Competitive + free broadband, phone & TV package, bonus

The Event Manager will have knowledge of IT systems, Applications and Software in order to understand failure points or areas where events may/should occur. They will own all monitoring capabilitie...

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Lead Commercial Analyst

Sheffield

£Negotiable + bonus, free broadband, phone & TV package

In this role you’ll be working in the Commercial and Propositions team, responsible for creating and managing forecasting models to optimise acquisition propositions and deliver Plusnet’s commerci...

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Software Engineer

Sheffield

£Competitive + free broadband, phone & TV package, bonus

Here at Plusnet, we’re very proud of our award winning products and services and our high level of customer support. We recognise that our people are critical to the success of our business so that...

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Linux Systems Engineer

Sheffield

£Competitive + free broadband, phone & TV package, bonus

The 24/7 teams are small yet skill rich outfits that provide broad network and systems operations support round the clock here at Plusnet. We assist the day time operations department in all technical...

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Digital Marketing Executive

Sheffield

£Competitive + free broadband, phone & TV package, bonus

We’re looking for an enthusiastic Digital Marketing Exec to help drive sales via new customers across the Plusnet Residential, Business and Mobile brands and John Lewis Broadband.  Reporting to the...

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Programme Manager

Sheffield

£Competitive + free broadband, phone & TV package, bonus

Plusnet’s Programme Management Group is responsible for end to end programme and project management across the Plusnet project portfolio, providing a consistent approach with clear accountability fo...

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Frontend Developer

Sheffield

£Competitive + free broadband, phone & TV package, bonus

We’re looking for a Frontend Developer who’s passionate about delivering a great customer experience. You’ll be welcomed into an established and thriving team working in the heart of Sheffield C...

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Systems Analyst

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As a Systems Analyst you will be a key member of your allocated domain. Your primary responsibility will be to ensure that business requirements and architectural artifacts are translated into a detai...

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Technical Lead

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As a Technical Lead you are responsible for the development and support of software applications. You are the lead technical expert within a Domain.  You work collaboratively as a member of a team to...

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Lead Automation Tester

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As a Test Automation Lead you are responsible for a team of Automation Test Engineers who own automation test best practice, processes, tools and frameworks. You are the lead technical expert within t...

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Performance Tester

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As a Performance Test Engineer you are responsible for ensuring all Plusnet systems are adequately performance tested either personally, by the wider team or by using appropriate thrird parties. You a...

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Catering Assistant

Sheffield

£Competitive + free broadband, phone & TV package, bonus

The catering assistant will provide and serve a breakfast and premium meal option and a free selection daily and will be responsible for keeping the Salad bar stocked and helping to maintain a clean w...

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Senior Developer

Sheffield

£Competitive + free broadband, phone & TV package, bonus

Plusnet have major projects planned over the next 3-5 years that will massively improve how we work and we want you to get involved! Our goal of these projects being to improve the sales experience fo...

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Dev Ops Engineer

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As a Release Engineer you will be a key member of the Plusnet Release Domain. Your primary responsibility will be to support with delivery of software to all platforms alongside having a focus on impr...

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Catering Supervisor

Leeds

£Competitive + free broadband, phone & TV package, bonus

This role is to assist the Catering Manager to maintain a consistent service to be a point of call to deal with any issues that arise. You will ensure a professional, high quality, customer focused ca...

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Customer Advocate Team Leader (Sheffield)

Sheffield

£23,000 - £26,000 + free broadband, phone & TV package, bonus

In this role you will ensure that a consistent and high quality customer service experience is delivered to Plusnet customers, through inspiring, coaching, leading and motivating a team of advisors. Y...

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Lead Linux Systems Administrator

Sheffield

£Competitive + free broadband, phone & TV package, bonus

The 24/7 teams are small yet skill rich outfits that provide broad network and systems operations support round the clock here at Plusnet. We assist the day time operations department in all technical...

View job Apply now

Customer Advocate Team Leader (Leeds)

Leeds

£23,000 - £26,000 + free broadband, phone & TV package, bonus

In this role you will ensure that a consistent and high quality customer service experience is delivered to our customers via our Social Media and messaging platforms.  You will do this through leadi...

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Collections Advisor

Sheffield

£17,000 + benefits incl. free broadband, phone & TV packages

  This is an exciting opportunity play an integral role within the Billing Department, ensuring you consistently increase cash collection rates whilst keeping the customer first in every inter...

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Customer Advocate - Social Media (Sheffield)

Sheffield

Starting salary of £20,000 + free broadband, phone & TV package, bonus

Do you enjoy using social media? Would you like a chance to use your skills to deliver an excellent experience for our customers? Could you use this passion to deliver brilliant customer experiences b...

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Customer Advocate - Social Media (Leeds)

Leeds

Starting salary of £20,000 + free broadband, phone & TV package, bonus

Do you enjoy using social media? Would you like a chance to use your skills to deliver an excellent experience for our customers? Could you use this passion to deliver brilliant customer experiences b...

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Project Manager

Sheffield

£Competitive + free broadband, phone & TV package, bonus

We are looking for a highly motivated and tenacious Project Manager with previous experience of delivering projects in the Telecommunications industry. The Plusnet Programme Management Group (PPMG)...

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Technical Support Advisor (Sheffield)

Sheffield

£18,500 starting salary with an OTE of £21,000 + free broadband, phone & TV package

Are you looking for a customer service role with a difference? Could you deliver brilliant customer experiences by communicating in a simple, personal and straight talking way? We are looking for p...

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Marketing Acquisition Lead (9 Month FTC)

Sheffield

£Competitive + free broadband, phone & TV package, bonus

We’re looking for an enthusiastic Marketing Acquisition Lead to help drive new customer sales across the full product portfolio: Plusnet Residential Broadband, Business Broadband and Mobile.  Repor...

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Business Analysis Manager

Sheffield

£Competitive + free broadband, phone & TV package, bonus

The Business Analysis team in Customer Operations & Transformation is central to all major project launches in Plusnet, covering areas such as new products, enterprise wide platform implementation...

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Contract Software Engineer

Sheffield

Day Rate Negotiable

You will form part of a self-organizing, cross-functional Scrum team delivering valuable software in weekly iterations.  You will use a variety of agile engineering practices such as TDD, Refactoring...

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Apprenticeships in Leeds

Sheffield

£13,100 + free broadband, phone & TV package, bonus

This is a brilliant opportunity to gain a qualification whilst learning on the job and having fun whilst doing so! This isn't your everyday call centre role, our agents use wireless headsets to have p...

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Apprenticeships in Sheffield

Sheffield

£13,100 + free broadband, phone & TV package, bonus

This is a brilliant opportunity to gain a qualification whilst learning on the job and having fun whilst doing so! This isn't your everyday call centre role, our agents use wireless headsets to have p...

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Operational Implementation Manager

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As an Operational Implementation Manager you will act as the operational gatekeeper for key projects and initiatives. Responsible for the identification of customer focused solutions and the effective...

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Weekend Catering Assistant

Leeds

£6650 + free broadband, phone & TV package, bonus

This role is to prepare and serve a free catering provision for Plusnet members of staff. This will involve serving and preparing a basic breakfast service, fresh salad bar preparation, replenishing o...

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Digital Product Manager

Sheffield and Leeds

£Competitive + free broadband, phone & TV package, bonus

About the Role As part of our mission to give our customers the Digital experiences they expect & deserve, we’re hiring for a Digital Product Manager to join our Digit...

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Credit and Debt Administrator (12 month FTC)

Sheffield

£17,000

This is an exciting opportunity to join the world of Credit & Debt Management at Plusnet.  You will play an integral role within the Billing Department, ensuring the collection of overdue money t...

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Senior Developer

Sheffield

£Competitive + free broadband, phone & TV package, bonus

Overview Would you like to work in a team where you have a real chance at career progression? We have new vacancies here at Plusnet where you will be able to work on key new projec...

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Digital Optimisation Analyst

Sheffield

£Competitive + free broadband, phone & TV package, bonus

This role sits within the Digital team and will be responsible for analysing customer behaviours across our digital channels. Your insights will drive business decisions, help Product Owners to optimi...

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