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HR Services Manager

Sheffield

£Competitive + free broadband, phone & TV package, bonus

Plusnet’s HR team currently supports a busy growing business as we look to continue our expansion. As HR Shared Services Manager you will have direct line management of a team of HR Professionals. Y...

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Customer Advocate - Complaints (Leeds)

Leeds

£20k + free broadband, phone & TV package, bonus

In this role you will have the ability to identify root cause of complaints and or dissatisfaction, understand common themes driving complaints and dissatisfaction from our customers and give feedback...

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Customer Advocate - Complaints (Sheffield)

Sheffield

£20k + free broadband, phone & TV package, bonus

In this role you will have the ability to identify root cause of complaints and or dissatisfaction, understand common themes driving complaints and dissatisfaction from our customers and give feedback...

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Customer Advocate - Social Media (Leeds)

Leeds

£20k + free broadband, phone & TV package, bonus

In this role you will need the ability to identify root cause of complaints and/or dissatisfaction, understand common themes driving complaints and dissatisfaction from our customers and give feedback...

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Customer Advocate - Social Media (Sheffield)

Sheffield

£20k + free broadband, phone & TV package, bonus

In this role you will need the ability to identify root cause of complaints and/or dissatisfaction, understand common themes driving complaints and dissatisfaction from our customers and give feedback...

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Technical Project Manager

Sheffield

£Competitive + free broadband, phone & TV package, bonus

The Technical delivery team sits within Engineering and Operations, this role of Technical Project manager will report into the Head of Technical delivery and act as an entrance to the teams within En...

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Billing Operations Analyst

Sheffield

£Competitive + free broadband, phone & TV package, bonus

In this role, you will typically focus on running the daily bill runs and payment processing cycles. Always ensuring accurate invoicing, payments and timely completion of all processes. This role will...

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Billing Data Integrity Analyst

Sheffield

£Competitive + free broadband, phone & TV package, bonus

We are looking for someone who can apply corrective actions to accounts and assets where problems have been identified between supplier and supportive systems. The role will require you to review data...

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Service Team Leader (Leeds)

Leeds

£Competitive + free broadband, phone & TV package, bonus

Are you looking for a Team Leader role with a difference? Are you wanting to think creatively, challenge yourself and make the decisions that matter? If you answered yes then we would love to hear fro...

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Service Team Leader (Sheffield)

Sheffield

£Competitive + free broadband, phone & TV package, bonus

Are you looking for a Team Leader role with a difference? Are you wanting to think creatively, challenge yourself and make the decisions that matter? If you answered yes then we would love to hear fro...

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Provisioning Advisor

Sheffield

£16,000 + realistic quarterly bonus

Do you enjoy using your problem solving skills to provide excellent customer service? Could you liaise with multiple suppliers whilst keeping a customer updated on the situation. Do you want to help c...

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Management Information Lead/Senior

Sheffield

£Competitive + free broadband, phone & TV package, bonus

Your work will ensure that we are able to track changes in performance and help to identify areas of opportunity. The project work the MI team undertakes ranges from single data sources with simple ou...

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Customer Advocate Team Leader (Leeds)

Leeds

£Competitive + free broadband, phone & TV package, bonus

In this role you will ensure that a consistent and high quality customer service experience is delivered to Plusnet customers, through inspiring, coaching, leading and motivating a team of advisors. Y...

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Customer Advocate Team Leader (Sheffield)

Sheffield

£Competitive + free broadband, phone & TV package, bonus

In this role you will ensure that a consistent and high quality customer service experience is delivered to Plusnet customers, through inspiring, coaching, leading and motivating a team of advisors. Y...

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Business Manager (Leeds)

Leeds

£Competitive + free broadband, phone & TV package, bonus

This is an exciting opportunity to play a critical part in bringing the Plusnet business vision to life, you are the voice of the customer, the people and as such have a significant influence over how...

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Business Manager (Sheffield)

Sheffield

£Competitive + free broadband, phone & TV package, bonus

This is an exciting opportunity to play a critical part in bringing the Plusnet business vision to life, you are the voice of the customer, the people and as such have a significant influence over how...

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Senior Insight Analyst

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As a Senior Insight Analyst at Plusnet, you will be part of a team responsible for analysing customer data. Your insights will make an impact on Business Decisions, making sure that Plusnet delivers t...

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Technical Services Support Engineer

Sheffield

£Competitive + free broadband, phone & TV package, bonus

The Technical Services Support Engineer’s primary responsibility is to implement and maintain Plusnet’s platforms/systems as part of the Technical Services Team. Technical Services platforms/syste...

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QA Engineer

Sheffield

£Competitive + free broadband, phone & TV package, bonus

We are looking for a bright, ambitious (and ideally ISTQB/ISEB qualified) QA Engineer to join the team. You will already have experience of software testing, using a range of techniques ideally fro...

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Senior IT Engineer

Sheffield

£Competitive + free broadband, phone & TV package, bonus

Plusnet’s IT Services team’s role is to support all internal systems and staff, this covers a wide remit within Plusnet including Infrastructure support and server administration, supporting end u...

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Senior Digital Product Manager

Flexible with travel to Sheffield

£Competitive + free broadband, phone & TV package, bonus

As Senior Digital Product Manager, you’ll manage the team responsible for delivering the Digital experiences our customers deserve. From developing & building our App to owning our logged in por...

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Sales and Retentions Advisor

Leeds

£15,000 per annum with fantastic bonus potential - earn up to £30,000 a year!

Are you looking for a Sales and Retentions role with a difference? Could you deliver brilliant customer experiences by communicating in a simple, personal and straight talking way? We are looking f...

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Business Analyst

Sheffield

£Competitive + free broadband, phone & TV package, bonus

The Business Analysis team plays a central role in all major projects within Plusnet, covering a diverse portfolio of initiatives such as launching new products and improving our customers online jour...

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Network Services Engineer

Sheffield

£Competitive + free broadband, phone & TV package, bonus

This role offers an excellent opportunity for a capable engineer to work within a new team purely dedicated to the support of PlusNet’s ISP and internal enterprise network environment. The role give...

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Performance Marketing Lead

Sheffield

£Competitive + free broadband, phone & TV package, bonus

You will be working right at the heart of Plusnet, within the Commercial and Marketing team, responsible for ensuring Plusnet achieves its digital sales targets which drive our ambitious customer grow...

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Junior Software Engineer

Sheffield

£Competitive + free broadband, phone & TV package, bonus

This role sits with the Sales Domain, the part of Software Engineering that is responsible for developing and maintaining the applications that support Plusnet’s ability to sell to customers. &nb...

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Customer Support Advisor (Broadband Expert)

Leeds

£21,000 OTE (basic £18,500)

Are you looking for a customer service role with a difference? Could you deliver brilliant customer experiences by communicating in a simple, personal and straight talking way? We are looking for p...

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Commercial Trading Lead Analyst

Sheffield

£Competitive + free broadband, phone & TV package, bonus

You will be working right at the heart of Plusnet, within the Commercial and Propositions team, responsible for coordinating Plusnet’s overall quarterly trading plan. Ensuring every part of the busi...

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Customer Support Advisor (Broadband Expert)

Sheffield

£21k OTE (basic £18,500)

Are you looking for a customer service role with a difference? Could you deliver brilliant customer experiences by communicating in a simple, personal and straight talking way? We are looking for p...

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MySQL Database Administrator

Sheffield

£Competitive + free broadband, phone & TV package, bonus

As MySQL DBA you will administer, design and support the databases that Plusnet require for the operation of its business. You will also support the Network Operations and Application Development team...

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Head of Software

Sheffield

£Competitive + free broadband, phone & TV package, bonus

The role holder will sit on the Plusnet Engineering & Operations (E&O) leadership team and report to the Plusnet CIO. The key purpose of the role is to form and lead an effective software deli...

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