Customer Solutions Advisor

  • Sheffield
  • £18,500 starting salary with an OTE of £21,000 + free broadband, phone & TV package
  • 37.5hrs/week
Apply now


We’re looking for straight-talking people who have a natural instinct to help. People who give it their all, where no challenge is too big, no ask too great. Naturals when it comes to making conversation and at their best when thinking on their feet.

As one of our customer solutions advisors, you’ll be the first point of contact for our customers. Our contact centres are busy places, so you’ll take between 40-60 calls a day which will be a combination of general service enquires mixed with some more technical calls. Whether you’re talking someone through charges on their bill, checking their line speed, or connecting their router, cool, calm and collected will be your middle names.

In return we’ll give you:

    • A base salary of £18,500 as well as a quarterly bonus with OTE of £21,000
    • Free phone line & broadband, TV Packages including BT Sport
    • Free lunch in our newly renovated canteen
    • Generous holiday allowance, pension & shares schemes
    • Healthcare options, numerous discounts on everyday items such as mobile phone contracts, travel, gym memberships, cinema tickets and much more…

We threw scripts out the window a long time ago.  We’d rather you have the freedom to use your unique personality to help our customers.  Your composed nature and personal approach will give our customers the confidence you’ll get right to the root of their problem.

Our advisors deal with people from all walks of life every single day, so you’ll need to be able to build rapport with customers quickly, speak clearly, listen carefully and work out how to solve problems to keep our customers happy.  You’ll relish the responsibility to take customer queries from the first call right through to resolution, using that good ol’ fashioned Yorkshire charm to your advantage.

As a Customer Solutions Advisor you will...

  • Outstanding customer service skills
  • Excellent listening skills and natural empathy
  • A genuine passion for customer service
  • Resilience, understanding and patience

Our training is second to none, our benefits and bonuses are amazing, and with a great team around you, you’ll go further than you ever thought possible.

A few key things you need to know…

  • Department opening hours are between Monday - Sunday, 7:30- 22:15
  • Start date 16th March
  • The shifts we are recruiting for are below:
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Day Off 07:30 - 16:00 07:30 - 16:00 07:45 - 16:15 Day Off 07:30 - 16:00 07:30 - 16:00
07:30 - 16:00 07:30 - 16:00 Day Off 07:30 - 16:00 07:30 - 16:00 07:30 - 16:00 Day Off
Day Off 07:45 - 16:15 07:45 - 16:15 07:45 - 16:15 07:45 - 16:15 07:45 - 16:15 Day Off
Day Off 07:45 - 16:15 07:45 - 16:15 07:45 - 16:15 07:45 - 16:15 07:45 - 16:15 Day Off

 

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Day Off 08:15 - 16:45 07:45 - 16:15 07:45 - 16:15 Day Off 07:45 - 16:15 07:45 - 16:15
07:45 - 16:15 08:15 - 16:45 07:45 - 16:15 Day Off 07:30 - 16:00 07:45 - 16:15 Day Off
Day Off 07:30 - 16:00 07:30 - 16:00 07:30 - 16:00 07:30 - 16:00 07:30 - 16:00 Day Off
Day Off 07:45 - 16:15 07:45 - 16:15 07:45 - 16:15 07:45 - 16:15 07:45 - 16:15 Day Off

 

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Day Off 09:15 - 17:45 09:15 - 17:45 09:15 - 17:45 09:00 - 17:30 Day Off 07:45 - 16:15
07:45 - 16:15 09:00 - 17:30 08:30 - 17:00 08:30 - 17:00 Day Off 09:00 - 17:30 Day Off
Day Off 09:00 - 17:30 08:45 - 17:15 08:45 - 17:15 08:45 - 17:15 08:45 - 17:15 Day Off
Day Off 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 Day Off

 

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Day Off 09:15 - 17:45 09:30 - 18:00 09:30 - 18:00 09:30 - 18:00 09:30 - 18:00 Day Off
Day Off 08:45 - 17:15 09:15 - 17:45 09:15 - 17:45 Day Off 09:15 - 17:45 08:15 - 16:45
08:30 - 17:00 08:30 - 17:00 Day Off 08:00 - 16:30 08:00 - 16:30 08:00 - 16:30 Day Off
Day Off 08:00 - 16:30 08:00 - 16:30 08:00 - 16:30 08:00 - 16:30 08:00 - 16:30 Day Off

Check out some of our other roles?

View all available roles

Similar Jobs

Customer Solutions Advisor

Leeds
View job