Plusnet is a Yorkshire based ISP with a unique brand identity. It’s a fast paced environment yet our offices have a distinctly friendly and informal feel to them - we know that you can do great business without the suits. We believe in making a difference, team work and putting the customer first in everything that we do. It’s an approach that’s allowed us to keep delivering award winning products and services for nearly 20 years!
Whatever your career ambitions, Plusnet is committed to giving you the skills and support that you need in order to achieve your goals; whether it’s training and development or just a breather over a game of table tennis or pool!
Of course there’s lots of other reasons to work at Plusnet; we’ll support you through a wide range of “Plusnetter” perks including free staff broadband & phone packages, pension, bonus & shares scheme and numerous discounts on items such as cinema tickets, mobile tariffs, city parking, gym memberships and much more!
So, if you’re looking to think creatively, challenge yourself and make the decisions that matter - we’d love to hear from you!
About the job
This is an exciting opportunity to be a part of a growing team at Plusnet. As a Credit Control Analyst, you will play an integral role within the Billing Department at the heart of our operation. Day to day, you will be responsible for analysing big data in order to ensure the accuracy & compliance of our daily bill run, in addition to helping customers who may have a larger than normal bill. Attention to detail is a key requirement for this role and the customer should be put first in every interaction. You will provide the best possible experience in every customer interaction, adapting your approach to suit customer requirements.
As a Credit Control Analyst you will...
Be reporting into the Credit Control Team Leader, the ideal candidate will have a strong analytical mind, be a natural problem solver and not afraid push boundaries in order to give the best customer experience. The role holder will be a self-motivated individual who thrives working under pressure, works well as part of a team and demonstrates a natural ability to negotiate and persuade customers. Strong customer service skills are required as the role involves making outbound and taking inbound calls from our customer base.
To be able to succeed in this role, you must have the following skills and experience…
- Intermediate to strong Excel skills
- Excellent problem solving skills
- Experience of working with big data sets
- Excellent verbal and written communication with the ability to produce clear communications efficiently
- Ability to work to deadlines.
- Ability to work under pressure
- Experience in a Credit Control or Fraud Risk environment
- Experience in a call centre environment