Plusnet is a Yorkshire based ISP with a unique brand identity. It’s a fast paced environment yet our offices have a distinctly friendly and informal feel to them - we know that you can do great business without the suits. We believe in making a difference, team work and putting the customer first in everything that we do. It’s an approach that’s allowed us to keep delivering award winning products and services for nearly 20 years!
Whatever your career ambitions, Plusnet is committed to giving you the skills and support that you need in order to achieve your goals; whether it’s training and development or just a breather over a game of table tennis or pool!
Of course there’s lots of other reasons to work at Plusnet; we’ll support you through a wide range of “Plusnetter” perks including free staff broadband & phone packages, pension, bonus & shares scheme and numerous discounts on items such as cinema tickets, mobile tariffs, city parking, gym memberships and much more!
So, if you’re looking to think creatively, challenge yourself and make the decisions that matter - we’d love to hear from you!
About the job
This is an exciting opportunity to be a part of a growing team at Plusnet. As a Credit Control Analyst, you will play an integral role within the Billing Department at the heart of our operation. Day to day, you will be responsible for analysing big data in order to ensure we capture any customers we feel may be a risk or at risk, in addition to helping customers who may have a larger than normal bill. Attention to detail is a key requirement for this role and the customer should be put first in every interaction, adapting your approach to suit customer requirements. The main objective of the role is to help reduce debt for the business as a whole and work to reduce failed payment.
As a Credit Control Analyst you will...
Reporting into the Credit Control Team Leader, the ideal candidate will have a strong analytical mind, be a natural problem solver and not afraid to push boundaries in order to give the best customer experience. The role holder will be a self-motivated individual who thrives working under pressure and works well as part of a team. Strong customer service skills are required as the role involves making outbound and taking inbound calls from our customer base. The implementation of ‘bill shock’ into our mobile customer base will be a kay requirement.
This is an ideal role for someone with a natural flair for data analytics and is passionate about providing an exceptional level of customer service.
Please note: The team work on a shift rotation across 7 days a week with shift patterns ranging between 6.30am and 8:00pm
To be able to succeed in this role, you must have the following skills and experience…
- Intermediate to strong Excel skills
- Excellent problem solving skills
- Experience of working with big data sets
- Excellent verbal and written communication skills
- Ability to work under pressure
- Experience in a Credit Control or Fraud Risk environment
- Experience in a call centre environment