The Billing department is split into 4 areas:
Revenue Assurance - Investigate and implement new ways for Plusnet to save money and generate revenue
Credit & Debt Management - Work with customers to find the best solutions and assist them with payment plans
Billing Admin - Ensure that the many cheques, Direct Debits, credit card transactions and bank books are balanced!
Billing Operations - Look at the performance of our billing engine and processes to highlight any problems. This ensures that billing works correctly, with the minimum customer impact
We’re responsible for all things billing! This could involve calculating charges, reconciliation of assets, dealing with suppliers, or investigating new cost-saving and revenue generating opportunities. Find out more!
Being able to investigate, improve and change the way we bill our customers makes working here very rewarding