Director of Delivery

  • Sheffield
  • £Competitive + free broadband, phone & TV package, bonus
  • 37.5hrs/week
Apply now

About Plusnet

Plusnet is a Yorkshire based ISP with a unique brand identity. It’s a fast paced environment yet our offices have a distinctly friendly and informal feel to them - we know that you can do great business without the suits. We believe in making a difference, team work and putting the customer first in everything that we do. It’s an approach that’s allowed us to keep delivering award winning products and services for nearly 20 years!

Whatever your career ambitions, Plusnet is committed to giving you the skills and support that you need in order to achieve your goals; whether it’s training and development or just a breather over a game of table tennis or pool!

Of course there’s lots of other reasons to work at Plusnet; we’ll support you through a wide range of “Plusnetter” perks including free staff broadband & phone packages, pension, bonus & shares scheme and numerous discounts on items such as cinema tickets, mobile tariffs, city parking, gym memberships and much more!

So, if you’re looking to think creatively, challenge yourself and make the decisions that matter - we’d love to hear from you!

About the job

The purpose of this role is to define the end-to-end vision and strategy for delivery at Plusnet and then lead a team to achieve against this through the definition, delivery and acceptance into service of both the core BAU and step change programmes that underpin the Plusnet strategy. The role holder will sit on the Plusnet Leadership team and report to the Plusnet CEO holding responsibilities to BT Consumer and the wider BT Group LOBs where Plusnet delivery programme requires interworking with these units.

As a Director of Delivery you will...

The Director of Delivery will act as the key interface between the technical and business teams in Plusnet and will be responsible for:

Setting vision and strategy by working closely with the Plusnet leadership team and CEO in the clear articulation of the 3-5 year roadmap that achieves Plusnets strategy and then manage tightly through an annual plan cycle


Delivering step change transformation programmes through working with key stakeholders on the critical planning assumptions, identification of key transformation programmes and taking early delivery ownership of major transformation programmes


Creating brilliant business requirements - act as the pivot/translation point between the customer facing teams and the technology and operational teams ensuring acceptance of clear and timely business requirements


Delivering programmes on time, to budget and to quality - ensure key programmes in c2m process are delivered to agreed time, budget and quality parameters


Leadership - living and promoting Plusnet values, behaviours and strategy, creating a culture of excellence and continuous improvement

In order to apply you must have the following skills, experience and outlook...

-A deep understanding of and subsequently collaborate, challenge and refine the needs of the market and customer facing units to deliver the optimal outcome for the end customer and the business

-To develop a full understanding of the technology strategy and underpinning systems of Plusnet working early with the technology teams to identify the ‘art of the technically possible’ that maximises the customer experience and project outcome

-A collaborative way of working with key stakeholders to bring ‘tough choices’ to a head quickly to  give a clear rolling 18-24 month delivery plan that the business is aligned behind as well as challenging the business on the sufficiency of the 3 year roadmap that underpins the strategy

-The delivery and programme management skills that allow the resources of Plusnet to achieve more than they believe is possible


Personal qualities required:


Leadership – create a culture of excellence and continuous improvement

Influencer – create and maintain successful stakeholder relationships, influencing and making final decisions/recommendations on transformation and change projects

Innovator - lead creativity and innovation in all areas of transformation across Plusnet

Challenge -constructively challenge the wider business to ensure that any activity relating to delivery is completed to the highest possible standard and that any existing thinking is robust

Team player - recognise the dynamics of Plusnet and ensure strong collaboration is at the heart of how we work

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