Plusnet is a Yorkshire based ISP with a unique brand identity. It’s a fast paced environment yet our offices have a distinctly friendly and informal feel to them - we know that you can do great business without the suits. We believe in making a difference, team work and putting the customer first in everything that we do. It’s an approach that’s allowed us to keep delivering award winning products and services for nearly 20 years!
Whatever your career ambitions, Plusnet is committed to giving you the skills and support that you need in order to achieve your goals; whether it’s training and development or just a breather over a game of table tennis or pool!
Of course there’s lots of other reasons to work at Plusnet; we’ll support you through a wide range of “Plusnetter” perks including free staff broadband & phone packages, pension, bonus & shares scheme and numerous discounts on items such as cinema tickets, mobile tariffs, city parking, gym memberships and much more!
So, if you’re looking to think creatively, challenge yourself and make the decisions that matter - we’d love to hear from you!
About the job
This is an exciting opportunity to be a part of a growing team at Plusnet. As a debt management administrator, you will play an integral role within the Billing Department and the relationship we have with our 3rd party Debt Collection Panel.
Please note: This team will be working shift patterns between 8am – 8pm Monday to Friday and 9am-5.30pm on Saturdays.
Day to day, you will be responsible for reducing Plusnets overall Debt position through effective contact strategies and effective relationship management with 3rd party suppliers. You will analyse big data, looking for opportunities to improve our collections strategies in addition to day to day case management of our customers in arrears.
Reporting into the Credit Control and Debt Management Team Leader, the ideal candidate will have excellent organisational skills and the ability to be clear, assertive and accurate in all communications with customers; both internal and external.
A key area of focus for this role is to manage, maintain and reduce aged debt levels across all business areas; the ideal candidate will be a self-motivated individual who works well as part of a team. They will be a natural problem solver and have a passion for cash collection strategy.
In order to apply you must have the following skills, experience and outlook...
- Intermediate to strong excel skills
- Strong communication skills (both verbal and written)
- Ability to work to deadlines
- Ability to work under pressure
- Strong data analysis skills
- Experience working in a regulated environment (ideally telecommunications or similar)
- Knowledge of debt collection processes
- Experience in a debt collection environment
- Experience in an administrative role