What does it take to be an award winning ISP?

Since being established in 1997 we’ve worked hard to earn a reputation for consistently delivering great value connectivity products.

We’re an agile and forward-thinking company. Because we’re continually embracing new technologies we’re confident we can always offer the best service around.

We like to stay ahead of the game. And thanks to our own in-house development, support and network centres we can. Add to the mix some clever automation, plus a self-service model and we’re able to keep our costs low. Low enough to pass the benefits directly on to our customers.

Delivering the latest technology is only part of the picture. Interacting with our customers openly and honestly is just as important to us. In fact, customers and customer service are at the heart of everything we do; our business is built around recommendations and customers only recommend a service they are happy with.

If things do ever go wrong, our team steps up to turn it around. We didn’t get to where we are by resting on our laurels and we wouldn’t expect you to either. We set high standards and are committed to constantly improving.

We believe in what we do. It’s hard not to get the Plusnet bug. Buying into what we do makes our jobs so much more enjoyable. This doesn’t just mean getting wrapped up in everything that’s going on here, but keeping pace with the rest of the industry and changes in technology too.